Privacy Policy

Last updated: January 1, 2025. This Privacy Policy outlines how ZanziZest (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zanzizest.co.za (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

"Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the types of personal information we collect.

Contact Details: Name, address, phone number, and email.

Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

Account Information: Username, password, security questions, and other account security details.

Customer Support Information: Information you include in communications with us, such as messages sent through the Services.

You may choose not to provide certain information, but this could prevent you from using specific features of the Services.

We automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection details, IP address, and other interaction data.

We may receive information about you from third parties, including:

Vendors and Service Providers: Companies that support our Site and Services, such as Shopify, and payment processors who handle payment information.

Tracking Technologies: Information collected through online tracking technologies used by us or third parties for analytics and advertising.

Providing Products and Services: To process payments, fulfill orders, manage accounts, and facilitate shipping, returns, and exchanges.

Marketing and Advertising: To send marketing communications, show relevant ads, and tailor Services based on your interests.

Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.

Communicating with You and Service Improvement: To provide customer support and enhance the Services.

We use Cookies to improve our Site and Services, remember your preferences, and analyze user interactions. For detailed information on Cookies related to Shopify, visit Shopify Cookies Policy. You can adjust your browser settings to block or delete Cookies, but this may affect your user experience.

We may disclose your personal information:

To Vendors and Service Providers: For services such as payment processing, fulfillment, and customer support.

To Business and Marketing Partners: For service provision and advertising.

With Your Consent: When you direct us or consent to sharing information.

In Business Transactions: Such as mergers or bankruptcies.

To Comply with Legal Obligations: Including responding to subpoenas and enforcing terms of service.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

Our Services are not intended for children, and we do not knowingly collect personal information from them. If you believe a child has provided their information to us, please contact us to request deletion.

While we strive to protect your information, no security system is impenetrable. We recommend not using insecure channels to communicate sensitive information. We retain personal information as needed for account maintenance, legal obligations, and business purposes.

Depending on your location, you may have rights regarding your personal information, including the right to request access, deletion, correction, or portability of your data, request restrictions on processing, withdraw consent where applicable, and appeal if your request is declined.

If you have concerns about our processing of your personal information, please contact us. If you are dissatisfied with our response, you may appeal or lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside your country. For transfers from Europe, we use mechanisms like Standard Contractual Clauses to ensure adequate protection.

For questions about this Privacy Policy or to exercise your rights, please contact us at info@zanzizest.co.za.